Cancellations and refunds

Cancellation windows, creative deadlines, make-goods, outage handling and refund eligibility for a specific campaign are stated in the applicable Booking Confirmation and the Supplier/Buyer Agreements. Absent a specific Booking term, a refund, chargeback, payout exception or make-good request must be submitted in writing to Adspot support with the Booking ID, and will be reviewed and decided by Adspot in its reasonable discretion, consistent with PayPal's own dispute and chargeback process where payment was collected through PayPal. Adspot's superadmin function reviews Company verification status, Listing moderation, purchase-order and payout queues, and maintains an audit log of these administrative decisions; Adspot may use this function to suspend a Company, unpublish a Listing, or hold a payout pending review of a dispute, safety issue or suspected policy violation.

You submit a campaign request against a published Listing for specific dates; Adspot's server calculates the authoritative quote, which is valid for 30 minutes. If the Supplier accepts, the Booking becomes accepted and you proceed to payment; if the Supplier declines, the Booking is rejected and the dates remain available to others. You or the Supplier may cancel a Booking that is still requested or accepted; once a Booking reaches payment_pending or later, changes are handled under Section 6. After payment, you submit creative for the campaign (creative_received); the Supplier then submits proof of display (evidence_received) before the Booking is marked settled. Cancellation windows, creative-submission deadlines, revision limits, and any make-good or outage terms specific to a campaign are stated on the Booking Confirmation for that Booking and control over this Section where they conflict.

A cancellation, refund, make-good or outage request outside a Booking's stated terms must be submitted in writing to Adspot support with the Booking ID, and will be reviewed under Section 10 of the Terms, consistent with PayPal's own dispute and chargeback process where payment was collected through PayPal. Adspot does not guarantee a specific refund or make-good outcome; it will document the basis for its decision.